"With Police Bank being a Mutual Bank, one of the benefits of using a company like ISM, is that the staff are exposed to how other financial institutions operate, and how the staff need to understand we are competing against the Big 4 and Brokers and not other Mutual Banks. This insight made a huge impact to the team, and made them re-evaluate how they operate.......In every Product suite we found an increase in both "number of products" and "value of these products."
Mark Hudson - General Manager Operations
“Undertaking the Member Experience and Elevate Coaching Programs has provided staff with confidence, energy and a renewed focus on understanding and meeting member needs. The result has been a 47% uplift from the previous year across our key lending products within six months of commencing the training. During this period we achieved a 220% ROI, highlighting the value that the Program is contributing to SCU and its ability to deliver a memorable experience to members”.
Angela Hanly, Executive Manager Financial Services, SCU